Telekom Shop Dortmund-City

Verfügbare Produkte im Shop

Bewertungen

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  Lola Li

  06. Dezember 2025

  1 von 5

  I saw Telekom’s Black Friday promotion at the end of November and had been wanting to switch to their service for a long time, so I was finally ready to make it happen. On the morning of Saturday, November 29th, I went to the Dortmund store to ask about the promotion where you can get a Telekom phone for €100 + €3 with a mobile plan. I planned to sign up on the spot. The young employee who assisted me was clearly not very familiar with this offer. He asked an older colleague for help, and after searching online they confirmed that the promotion indeed existed. However, the store didn’t have any phones in stock, so I made an appointment for after work on December 3rd to come back, pay, and pick up the phone. I immediately received an SMS confirming the appointment. After work I was very excited and arrived at the Dortmund Telekom store half an hour early. But when I told an experienced employee—who had already been working there for three years—about my appointment, he couldn’t find any record of the service I was supposed to receive in Telekom’s system. I explained everything again, and he went to check the storage room, but there were no phones available, so he couldn’t process the promotion for me. I was very disappointed and asked whether this was an internal system problem on their side, and what solutions they could offer. He seemed somewhat evasive because he couldn’t resolve the issue. He then referred me to the store manager. The manager was busy, and I didn’t want to take too much of his time, so I briefly explained the situation again. He said the store did not have any phones and that he couldn’t help me with this matter, and suggested that I purchase the plan through Telekom’s website. Since their store system couldn’t help me make the purchase, I had to try placing the order online using my own phone. After several unsuccessful attempts where I couldn’t proceed to the next step—and even failing again later at home on my computer—I eventually gave up. This was a very unpleasant experience. I’m really saddened by it.
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  Brigitte Sonnenthal-Walbersdorf

  24. November 2025

  5 von 5

  Im Telekom- Shop in Dortmund wurde ich von Herrn Lamon Abdullah kompetent beraten. Probleme mit dem Mailaccount und dazu mit dem Festnetzgerät wurden kundenorientiert adäquat bearbeitet. Die Gesprächsführung von Herrn Abdullah habe ich dabei als sehr angenehm empfunden.
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  Rembert Jochen

  20. November 2025

  1 von 5

  Unterirdischer Service. Man bekommt Mahnungen über Beträge, die man nicht zahlen muss.
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  Sanjay Dandiwal

  18. November 2025

  5 von 5

  Gute Service .Sven war sehr nett .
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  SLABA

  18. November 2025

  5 von 5

  Der Herr Bartoleit und Bode sowie das ganze Team waren sehr nett und haben mir weitergeholfen.